Terms & Conditions

1. Acceptance of Terms

By accessing and using AsiaByLocals ("we," "us," or "our"), you accept and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our platform.

2. Definitions

• "Platform" refers to the AsiaByLocals website and mobile applications.
• "User" or "Traveler" refers to any person who books or uses our services.
• "Guide" or "Supplier" refers to local experts who provide tours and experiences.
• "Tour" or "Experience" refers to any activity, tour, or service offered through our platform.
• "Booking" refers to a confirmed reservation for a tour or experience.

3. Use of the Platform

Eligibility

You must be at least 18 years old to use our platform. By using our services, you represent that you are of legal age and have the capacity to enter into binding agreements.

Account Registration

When creating an account, you agree to:

• • Provide accurate, current, and complete information
• • Maintain and update your information as necessary
• • Keep your account credentials secure and confidential
• • Notify us immediately of any unauthorized access
• • Accept responsibility for all activities under your account

4. Bookings and Payments

Booking Process

When you book a tour:

• • You receive a booking confirmation via email
• • Your booking is subject to guide availability
• • We reserve the right to cancel bookings if necessary
• • Prices are displayed in the selected currency and may vary

Payment Terms

Payment terms:

• • Full payment is required at the time of booking unless otherwise stated
• • We accept major credit cards and other payment methods as displayed
• • All prices include applicable taxes unless otherwise noted
• • Currency conversion rates are approximate and may vary
• • Payment processing is handled by secure third-party providers

5. Cancellations and Refunds

Cancellation by Traveler

Cancellation policies vary by tour. Generally:

• • Free cancellation is available up to 24-48 hours before the tour (varies by tour)
• • Cancellations made within the cancellation period may be subject to fees
• • No-shows are not eligible for refunds
• • Refunds, if applicable, will be processed within 7-14 business days

Cancellation by Guide or Platform

If we or your guide cancel your booking:

• • You will receive a full refund
• • We will attempt to offer alternative dates or tours
• • We are not liable for additional expenses incurred

Weather and Force Majeure

Tours may be canceled or modified due to:

• • Severe weather conditions
• • Natural disasters
• • Government restrictions or travel advisories
• • Other circumstances beyond our control

In such cases, we will work with you to reschedule or provide refunds as appropriate.

6. Tour Conduct and Responsibilities

Traveler Responsibilities

You agree to:

• • Arrive on time at the designated meeting point
• • Follow all safety instructions provided by your guide
• • Respect local laws, customs, and cultural practices
• • Behave respectfully toward guides and other travelers
• • Inform your guide of any medical conditions or special requirements
• • Take responsibility for your personal belongings

Prohibited Conduct

You may not:

• • Engage in illegal activities during tours
• • Harass, abuse, or threaten guides or other travelers
• • Damage property or cause disturbances
• • Use tours for commercial purposes without authorization
• • Share guide contact information with third parties

7. Limitation of Liability

To the maximum extent permitted by law:

• • AsiaByLocals acts as an intermediary between travelers and guides
• • We are not responsible for the actions, omissions, or conduct of guides
• • We are not liable for injuries, losses, or damages during tours
• • We recommend comprehensive travel insurance
• • Our total liability is limited to the amount paid for the specific booking

You participate in tours at your own risk and are responsible for your safety and well-being.

8. Intellectual Property

All content on our platform, including:

• • Text, graphics, logos, and images
• • Software and code
• • Tour descriptions and content
• • User reviews and ratings

...is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

9. Reviews and Content

When you submit reviews, photos, or other content:

• • You grant us a license to use, display, and distribute your content
• • You represent that your content is accurate and does not violate any rights
• • We reserve the right to remove inappropriate or offensive content
• • Reviews must be honest and based on actual experiences

10. Dispute Resolution

If you have a complaint or dispute:

• • Contact us first through our 24/7 support channels
• • We will attempt to resolve disputes amicably
• • If resolution is not possible, disputes may be subject to binding arbitration
• • These terms are governed by the laws of the jurisdiction where we operate

11. Modifications to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting. Your continued use of our platform after changes indicates acceptance of the modified terms.

12. Termination

We may suspend or terminate your account if you:

• • Violate these Terms & Conditions
• • Engage in fraudulent or illegal activities
• • Misuse our platform or services
• • Provide false or misleading information

13. Contact Information

For questions about these Terms & Conditions, please contact us: